More than 3 years immediately after launching the all-in-one particular UMANG (Unified Mobile Application for New-age Governance) app, the government desires to know its effect and why some citizens have not downloaded the app.
The app delivers more than 2,000 government services on a single platform and has about 25 million registered customers. The app was launched by Prime Minister Narendra Modi in November 2017 with an notion to provide all government services on a single platform. But regardless of the thrust from the government, the app apparently has not got the preferred usage by the more than 712 million wireless broadband customers in the nation. Despite getting in the marketplace for more than 3 years now, the app has noticed 39 million downloads so far.
Now, the Ministry of Electronics and IT (Meity) has come out with a request for proposal (RFP) to pick an agency that will do the effect assessment of the app from the citizens’ point of view as effectively as that of government departments. According to the RFP, the agency will locate out UMANG apps effect on unique segments of society and also factors why some citizens have not downloaded the app. The agency will also locate out its influence on the participating departments like service reachability, efficiency, monetary effect and so forth.
The notion behind the app was that citizens should really access pan-India e-governance services of the central government, state governments, regional bodies and their agencies on a single mobile platform. The app delivers a unified strategy, exactly where citizens can set up one particular application to avail many government services.
As on November 30, UMANG has on-boarded 194 departments, which supply more than 2,000 services in 27 states of the nation. Total downloads of the app stood at 39 million and it has 25 million registered customers. The app is out there in 13 languages and delivers most of the government services like Aadhaar, Digilocker, Bharat Bill Pay, gas booking, Vahan, Passport Seva, PAN card, Employees Provident Fund Organisation (EPFO), pension services, amongst other individuals. The app is out there on Android, iOS, Windows mobile and Kai OS.
Last month, minister for IT and communications Ravi Shankar Prasad had also launched the international version of the UMANG app. The international version of app would enable Indian international students, non-resident Indians (NRIs) and Indian vacationers abroad, avail services of the government of India, anytime. UMANG would be out there in the US, the UK, Canada, Australia, the UAE, the Netherlands, Singapore and New Zealand.