The platform, which is backed by SoftBank, facilitated the payout of a total of Rs 31 crore in claim amounts to its delivery partners in the fiscal year (2022-2023). This is an increase of around 10 per cent when compared to the fiscal year 2021-2022. The company said the increase is significant as Covid-19 pandemic was also more prevalent during 2021-2022.
The Bengaluru-based firm has around 3 lakh delivery partners across 500 plus cities in India.
Swiggy has been providing insurance to its delivery partners since 2015. It now has partnered with Reliance General Insurance to cover health insurance, personal accident and accidental death, and mobile phone damages.
In addition to the insurance, Swiggy provides a comprehensive package of benefits for its delivery partners, including insurance coverage for health, Covid-19, personal accidents, and mobile phones. They can avail of mobile insurance cover of Rs 5000.
Delivery partners and their dependents have access to free and on-demand ambulance service and cashless claims at over 8000 network hospitals across India. Swiggy said it also introduced an industry-first ‘no questions asked’ two days of paid period time off every month for its women delivery partners in 2021.
The delivery giant also offers Rs 5,000 worth of Out-Patient Department (OPD) support, which can be extended to their families. According to company data, 13,645 delivery partners and their families benefited from OPD support in FY22, with Rs 2.3 crore disbursed in claim amounts.
Swiggy said that all women delivery partners and spouses of male delivery partners are eligible for maternity cover. To secure the delivery universe for women partners the company also launched a ‘Prevention of Sexual Harassment policy in 2022 to assist with related grievances.
Swiggy said more than 99 per cent of its deliveries happen safely. However, in cases where a delivery partner is injured or hospitalised, Swiggy offers Rs 2 lakh for accidental medical coverage for hospital bills and additional OPD cover. In addition to emergency funds for non-network hospitals, cashless claims are available at more than 8,000 network hospitals across India within 2 hours. In case of emergencies, delivery partners and
their dependents can make use of a toll-free number to get access to a free and on-demand ambulance service with an average response time of 12 minutes. Additionally, an SOS button on the delivery app connects them immediately to Swiggy hotline, ambulance services or the police helpline.