Using its M-Trainer platform, the Security and Intelligence Services (SIS)—India’s greatest player in physical safety, and second greatest in the region of money logistics and facility management—has educated nearly its complete safety employees on pandemic-associated operations.
Rituraj Kishore Sinha, group MD, SIS, stated that the M-Trainer offers digital coaching to the employees, mostly by means of smartphones. “The M-Trainer uses short videos and then a questionnaire on a mobile app. In addition, we constantly provide behavioural training, how to file reports, and so on.”
SIS had began the M-Trainer platform last year when the 1st lockdown was announced and the private safety market was declared as ‘essential services’ by the home ministry, on March 24, 2000. “We knew our manpower would need to work through the lockdown, so the first thing we did was to educate them on how to stay safe. Soon after the first lockdown, we started what we call the SIS Circle of Safety, where we did customised training including visitor management system, antimicrobial treatment, Covid-19 compliance, vehicle disinfection, etc,” Sinha stated.
While more than 80% of the SIS employees has access to a smartphone, which permits prepared access to the M-Trainer, other people who do not have smartphones had been supplied coaching by the company’s mobile coaching vans.
A year therefore, this coaching has continued. Sinha stated that through the existing second wave this coaching has assumed higher significance. “Now, the training content changes every week … we are running campaigns, not just alerting our staff on the second wave, but are also training them on how to detect low oxygen levels for anybody, how to organise basic support in case somebody needs it in emergency, and so on. Right now, the training is happening on a live basis. Whatever needs to be taught to our staff is being pushing on the digital platform,” he stated.
SIS presently employs 2.2 lakh safety guards deployed across India. Of these, 1.55 lakh are in private safety, 55,000 in facility management, and 10,000 in money logistics (SIS is also present in Singapore, Australia and New Zealand, exactly where it employs a further 10,000 folks).
All the content that has gotten produced through this emergency period for current safety guards has also flown into the company’s typical induction coaching programmes, at its 20 residential coaching academies in 14 states, added Sinha.