In line with the altering buyer trends, ICICI Lombard General Insurance has launched a Voice Bot service that will permit its policyholders to quickly register their motor insurance coverage claims. The corporation claims that the Voice Bot is an sophisticated technologies answer and with speech recognition capabilities to have an understanding of lengthy narratives. It operates on smartphones as effectively as function phones. It has been tested in higher ambience noise scenarios and with unique speech accents.
In today’s digitized planet, shoppers count on customized, 24×7 resolution to their queries. As persons increasingly get familiar with voice assistants like Siri, Alexa or Google Assistant, shoppers, particularly millennials and Gen Z, are demanding voice-enabled automation options. Google’s voice search demographics shows that 27 per cent of the international population with access to the world-wide-web utilised voice search in 2020. Experts say progressive brands are aligning to this trend and introducing new-age technologies options for the advantage of their shoppers.
The Voice Bot will help shoppers in registering motor claims digitally, thereby facilitating speedy claim processing. Some of the capabilities of this service are it operates on smartphones as effectively as function phones, the platform has been launched in English and will quickly be readily available in Hindi and Tamil as effectively, apart from other languages, and the answer has been deployed on AWS cloud, with access to all marketplace options to regularly innovate and strengthen.
To avail of this service, one requires to get in touch with ICICI Lombard’s helpline and pick the relevant choice to get connected to the Voice Bot. The Bot guides the buyer in claim intimation via a net-based hyperlink which is sent by means of SMS. After getting the SMS, the buyer requires to provide the incident facts in the hyperlink supplied, post which the Bot registers the claim and shares the claim quantity quickly. Additionally, in the coming days, the Bot will be enabled to facilitate shoppers to upload claim documents and submit an e-type. The conversational interface reduces the possibilities of error in typing and navigating.
Girish Nayak, Chief – Service, Operations and Technology, ICICI Lombard says, “In line with this approach, we are happy to have unveiled our Voice Bot activated motor insurance claim approval solution. In the new hybrid world, where contactless solutions are the norm, this service will empower our customers to register their motor claims instantly and from the safe environment of their home.”
ICICI Lombard has been utilizing the underlying Voice Bot technologies in a substantial quantity of use instances which includes automated health-related underwriting for persons with pre-current circumstances and assisting shoppers through the renewal of their overall health insurance coverage policies. For an sector that hitherto thrived on physical interactions and brick-and-mortar presence, the previous couple of years have redefined the buyer journey, accelerated by the pandemic. The life insurance coverage corporation has brought in digital transformation in its endeavour to provide options at just about every step of the buyer journey, appropriate from getting an insurance coverage policy to hassle-totally free claim approval.