Ease of Doing Business for MSMEs: Online portal to resolve MSME grievances Creation and Harmonious Application of Modern Processes for Increasing the Output and National Strength (Champions) launched by the government in June final year has resolved 26,693 complaints as of January 31, 2021, mentioned MSME Minister Nitin Gadkari. The platform was launched in May 2020, as a grievance registration and management method for MSME concerns pertaining to finance, raw components, labour, regulatory permissions, and so forth., specifically due to the Covid effect. “This covers many aspects of e-governance including grievance redressal and handholding of MSMEs. Through the portal, total 26,693 grievances have been redressed upto 31.01.2021,” Gadkari mentioned in a written reply to a query in the Rajya Sabha lately.
Importantly, Gadkari in a video conference with the members of The Institute of the Company Secretaries of India on June 8, 2020, had informed that “as per the eight-day-old data from the portal, which was launched on May 9, 20,461 grievances were received out of which 16,019 grievances have been resolved.” While in a month’s time considering the fact that launch, the platform had helped resolve more than 16,000 grievances, it managed to resolve only a different more than 10,000 instances in the following practically eight months. The Champions portal was formally launched by PM Narendra Modi on June 1.
TheSpuzz Online had reported the 30-day efficiency of the portal
The portal permitted MSME associations, units, personnel, and aspiring entrepreneurs, and so forth. to file complaints, share ideas or seek information and facts on the out there government help to MSMEs. The portal automatically pulled MSME grievances on the government’s Centralized Public Grievance Redress and Monitoring System (CPGRAMS) or any other portal of the MSME Ministry. The grievances registered on the Champions portal have been routed based on the nature of the difficulty to the concerned branch/bureau/workplace heads beneath the MSME Ministry to attend them inside 3 days.
The MSME Ministry had final year also integrated its concepts.msme.gov.in portal to Champions to share their concepts and innovation for public testimonials for vetting prior to sharing them on the Champions portal. The ministry had also set-up Champion Control Rooms at MSME Development Institutes across India to handhold MSMEs in accessing help out there by way of the portal. The handle rooms network was produced in a “Hub & Spoke Model wherein the Hub was based in the Secretary MSME’s workplace in Delhi.