Navi Mumbai municipal commissioner Abhijit Bangar has directed the Garden division of NMMC to resolve complaints inside 24 hours right after getting it. He also asked to attain the spot inside one particular hour, whether or not complaints have been offered in written or shared by way of social media. The civic chief was reviewing the guidelines offered throughout the meeting with the Garden Department held on December 16.
Bangar also warned that in future, he will spend a surprise go to to any spot to verify the situation of the parks and gardens and if any negligence is discovered in the work, the duty will be fixed.
Last month, the irregularities in the upkeep of gardens surfaced and following an inquiry, 3 officials from the Garden division have been suspended. During the inquiry, it was discovered that two contractors did not sustain gardens and parks throughout the lockdown period.
After the incident, the civic chief has taken a difficult stand on dereliction of duty and paying a surprise go to to unique departments. He had also offered 15 days to the Garden division to full all upkeep work. During the meeting on December 31, he checked photographs of today’s situation of gardens and 15 days old situation.
Bangar mentioned that everybody must know their duty and respond swiftly right after getting any complaints. “I have directed that complaints received through written or social media, one should reach the site within one hour and resolve within 24 hours,” mentioned Bangar.
He also cleared that it is the garden assistants’ duty to get the work completed by the contractor. Bangar directed to make a adjust in the app to indicate the appropriate entry. Currently, the app which is getting applied for garden functions shows that the complaints filed by the garden assistant resolved even even though the complaints have not been resolved by the contractor.
The civic chief also directed to make all closed parks and gardens operational and streamline all the gardens in opening and closing timings. “All parks in the municipal area should have the same time and it is displayed prominently at the entrance of the garden,” mentioned Bangar.
He also directed the Deputy Commissioner of Gardens and Assistant Commissioners to go to unique parks on a each day basis and make ideas for their improvement and to spend close consideration to the fulfilment of the guidelines.