Technology for MSMEs: MSME complaints resolved by way of the grievance redressal platform for micro, compact, and medium enterprises (MSMEs) Champions launched in May last year by the government have spiked 33.2 per cent in practically six-month period this year. From 26,693 complaints resolved as of January 31, 2021, the quantity has grown to 35,562 as of July 15, 2021. Launched as a grievance registration and management technique for MSME challenges pertaining to finance, raw components, labour, regulatory permissions, and so forth., specifically due to the Covid influence, the portal “covers many aspects of e-governance including redressal of grievances and handholding of MSMEs,” MSME Minister Narayan Rane mentioned sharing the information in the Rajya Sabha not too long ago. The January information was earlier shared by former MSME Minister Nitin Gadkari.
“This is bound to be successful because it will create a huge repository of data about challenges around marketing, funding, export, government payments, banks etc. faced by MSMEs. Over a period of time, it will create an artificial intelligence kind of a thing where we would know, for example, in which state MSMEs face more problems related to credit and against which institution,” Rajiv Chawla, Chairman at the MSME association — IamSMEofIndia had told TheSpuzz Online. The association represents more than 5,000 MSMEs.
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The grievances filed on the Champions portal are routed problem-sensible to concerned branch/bureau/workplace heads below the MSME Ministry to attend them inside 3 days. The matter “should not remain inconclusive after seven days” AK Sharma, MSME Secretary had mentioned in a note launching the trial version of the Champions portal on May 9. For unresolved complaints, the “top leadership of the MSME Ministry” will “pro-actively take (them) up,” Sharma had mentioned. The portal permits MSME associations, units, personnel, and aspiring entrepreneurs, and so forth. to file complaints, share recommendations or seek information and facts on the offered government help to MSMEs. It also automatically pulls MSME grievances on the government’s Centralized Public Grievance Redress and Monitoring System (CPGRAMS) or any other portal of the MSME Ministry.
MSME Ministry had last year in October announced integration of artificial intelligence (AI) and machine finding out (ML) to the portal to get “social media insights relating to MSME”, “know the pulse of entire MSME sector without stakeholders going to the portal”, “know emotions of people involved with or dependent on MSMEs in real-time” and more, according to an earlier statement by the ministry. The ministry had also mentioned that “AI has started giving the MSME Ministry social media insights relating to MSMEs for its policy action through Facebook, Twitter, Instagram, Blogs, Forums and online news which were not available to us on a holistic basis.”