Imagine you are stuck in a site visitors jam and ask the car’s in-constructed AI assistant to take you by an alternate route. On the way, you inform the automobile to raise the cooling, and spot a get in touch with to your workplace.
Such points are no longer in the realm of science fiction. This is the age of automation and conversational AI and that is exactly where Mihup is working to bring about a transformation. A conversational AI platform founded in 2016 by Tapan Barman, Sandipan Chattopadhyay and Biplab Chakraborty, Mihup is a provider of automated voice interfaces. “The Mihup platform enables enterprise developers to create customised voice interfaces with full control over brand identity and privacy,” says Barman, co-founder and CEO, Mihup.
“I wanted to create a platform that would allow people to talk with anything and everything such as fans, fridges, two-wheelers, cars and home automation systems, etc. I found an ally in the form of my childhood friend Biplab Chakraborty who is now the COO of Mihup. Once we decided on what we wanted to build, we started looking for funds, and connected with Sandipan Chattopadhyay, the third member of our founding team. We shared the concept with him and he liked it. Together, we incorporated Mihup in 2016.”
Mihup has emerged as the new frontier in conversational AI in India, says Barman. “Mihup’s interaction analytics solution delivers 100% analysis of a call-centre’s customer interactions in multiple languages such as English, Hindi, Bengali and a mixture thereof.” Thus, the customers are in a position to extract actionable and precise insights that can boost sales, collection and client services. “The enterprise-ready platform we have built works seamlessly on native cloud or edge networks,” he informs.
Mihup presents 3 items: Through (Virtual Interaction Analyst) that can analyse all inbound/outbound client interactions to create actionable company insights AVA-Call Center (Automated Virtual Agent) that facilitates automated and precise handling of client queries by means of a human sounding AI interface AVA-Auto, a multi-language automobile AI assistant that presents attributes like automobile manage, media and entertainment, and so forth.
Mihup has handled more than one hundred million client interactions for customers ranging from Fortune 500 groups, big private sector banks to the new-age tech enabled unicorns in the e-commerce, meals-tech and logistics sector, he says. It has raised $1.5 million in an ongoing Series A round led by Accel Partners, Ideaspring Capital, major investor Rajesh Jain’s firm Core91 VC and Jayant Kadambi (founder and CEO YuMe Networks). It had secured seed funding and pre-Series A funding from Accel Partners and Ideaspring Capital.
Conversational AI is progressively producing its mark, courtesy superior outcomes in comparison with the other selections. “The technology has entered India a little late and the linguistic diversity of the country presents a challenge to global brands, but, this is where a purely Indian brand such as Mihup is creating solutions ideal for industry verticals such as FMCG, Media, retail, government, automobiles, etc,” says Barman. “We at Mihup want to change the way Indians and the world interact with machines. By harnessing NLP and AI tools, we envision to turn India into a global voice automation powerhouse in the years ahead,” he summarises.