ICICI Lombard has launched self-service facilities on Telegram via its AI-powered chatbot @ICICI_Lombard_Bot. The Telegram chatbot delivers handy facilities to clients such as registering a motor claim, tracking claim status, renewing an insurance coverage policy, downloading policy documents, modifying the policy specifics, amongst other folks.
Amid the immediate messaging trend initiated by platforms like WhatsApp, buyers have got hooked onto diverse platforms. One such tool that has gained traction in the current previous is Telegram. In current months, the platform has been gaining buyers in millions with one in each and every 4 getting an Indian.
The insurer has also added a host of services to its current repertoire of facilities on the WhatsApp platform. With the new services, clients will be capable to get immediate query resolution associated to claim status, upload documents for any claims initiated, initiate a claim, and so on. For instance, for registering a motor claim, the user requires to just enter the car registration quantity, date and time of incident and place.
Sanjeev Mantri, Executive Director, ICICI Lombard, says, “Customer communication and servicing has undergone a significant change in the last few years. The demand of today’s new-age consumers is instant resolution and contactless support. The AI-enabled chatbot introduced on Telegram and the addition of new services on WhatsApp is a step in this direction. We believe that these steps will further empower our customers and ensure that they get a best-in-class experience in the insurance journey.”
Some of the a variety of services supplied on the messaging platforms include things like tracking claim status, downloading active policies, renewing current insurance coverage covers, altering private facts on policy and so on. Customers can even find the nearest ICICI Lombard branch workplace and affiliate hospitals and garages basis the customer’s existing place.