Bengaluru International Airport was a great deal improved ready when the Covid-19 pandemic struck as the digital transformation was a strategic priority for the Kempegowda International Airport. Bengaluru International Airport witnessed about 1 lakh every day passengers, like 80,000 to 85,000 domestic passengers just before COVID. When site visitors resumed at the finish of May, BIAL witnessed only 10,000 every day passengers but the quantity has now improved to about 35,000 every day passengers in the existing situation, revealed Bengaluru International Airport Limited (BIAL) official.
BIAL Chief Strategy and Development Officer Satyaki Raghunath has provided particulars about preparedness and measures adopted by Kempegowda International Airport to brave the Covid-19 pandemic.
Even even though the airport was shut down for two months due to the pandemic, the circumstance presented the airport to attempt distinctive items like the provision for biometrics and contactless boarding, and so on., and that permitted BIAL to reopen Kempegowda International Airport relatively promptly.
From a passenger communication point of view, the new internet site and the mobile application have permitted BIAL to communicate extensively with the passengers associated to Travel Advisories, Quarantine, Airline/Airport protocol, well being protocol, along with other queries. BIAL has also been in a position to hyperlink these passenger queries with BIAL brand messaging on social media platforms such as Twitter, Instagram, Linked In, Facebook which helped in reaching the clients additional effectively. BIAL had published a video on YouTube about contactless boarding facilities at the airport.
While the internet site and mobile application of Bengaluru International Airport had been launched in 2016, the airport internet site and mobile application underwent re-architecture, and integration into the information platform was performed.
Kempegowda International Airport witnessed about one hundred thousand every day passengers inclusive of 80 thousand to 85 thousand domestic passengers just before COVID-19. When site visitors resumed towards May-finish, the Bengaluru International Airport witnessed 10,000 every day passengers. That quantity has now improved to about 35,000 every day passengers.
In a bid to give passengers a touch-totally free and protected way to seek help and facts devoid of face-to-face human interaction, BIAL place up an facts desk facility. These kiosks enabled passengers to have actual-time conversations with Airport employees situated remotely, more than touch-totally free video. The facility could be availed round the clock on facts associated to Bengaluru International airport, facilities, and flights.