Queries sent to Axis Securities on the technical issues and resolution for customers remained unanswered till the time of going to press.
Some customers shared that they had faced similar technical issues on Monday too where some faced login issues while for some others orders for not going through.
“The trading platform faced a technical issue on 13th April 2023, especially between 9 AM to 11 AM. This caused a mismatch of trades at the front end of client accounts. Customers who placed trades in this time frame may have seen a mismatch even though their trades were executed correctly at the backend with the exchanges,” the broker stated.
Earlier in December 2022, the Securities and Exchange Board of India (Sebi) issued a circular asking stock exchanges to set up an Investor Risk Reduction Access (IRRA) platform to enable investors to square-off or close their open positions and cancel pending orders in case of a technical glitch at the stockbroker.
The appropriate systems for IRRA are to be made operational from October 1, 2023.
First Published: Apr 18 2023 | 9:47 PM IST