IndiGo credit shell is a credit note made against a canceled PNR to be employed for a future booking, for the exact same flyer. (Reuters image)
IndiGo will disburse consumer credit shells and refunds by January 31, 2021, the airline has stated in a statement. IndiGo has stated that it currently paid out 90 per cent refunds amounting to roughly Rs 1,000 crore. IndiGo began the credit shell in order to refund amounts owed to buyers whose flights had been canceled throughout the lockdown.
What is IndiGo credit shell and how to avail refund: IndiGo credit shell is a credit note made against a canceled PNR to be employed for a future booking, for the exact same flyer. If a flyer’s flight is suspended due to the COVID-19 outbreak, a credit shell has been automatically made by the airlines against the passenger’s PNR. Flyers can conveniently view their credit shell balance on their itinerary. They will need to go to www.goindigo.in/data/credit-shell.html and retrieve the itinerary and verify the balance. An IndiGo credit shell is valid for use up to 1 year from the date of issuance.
A passenger can make an on the net booking utilizing his or her credit shell. First, you will need to proceed to search for a flight of your option, secondly, on the payment web page, pick “use credit shell”. Subsequently, enter PNR or Booking reference and e mail ID or final name. If you are a guest user, you will need to enter mobile quantity linked to your booking. You will need to confirm OTP and click on the ‘Redeem’ button.
“The sudden onset of Covid-19 and the resulting lockdown, brought our operations to a complete halt by the end of March of this year. As our incoming cash flow dried up, we were unable to immediately process refunds for canceled flights and had to create credit shells for the refunds that were due to our customers. However, with the resumption of operations and a steady increase in demand for air travel, our priority has been to refund the credit shell amounts in an expedited manner. We are pleased to commit that we will disburse the full 100 per cent credit shell payments latest by January 31, 2021. We would like to thank all our customers who stood by us for their patience and understanding during this unprecedented crisis,” IndiGo CEO Ronojoy Dutta.